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Booking Terms & Conditions
Booking Terms & Conditions for Pengelly Farmhouse
B & B & Self Catering Caravan
Welcome
Thank you for choosing to book with Pengelly Farm. We look forward
to welcoming you. Please be aware that when making a reservation
you are entering a contract with us. The terms and conditions are
set out below:
Cancellation and Insurance
A contract is made between us once we have received your deposit.
The deposit for B & B is the value of the first nights stay
or £100 for five days or more. For the caravan a deposit of
£50.00 per week is requested with the balance paid at least
two weeks before arrival. This can be paid by crossed cheque in
the post made payable to Mrs E Hodge. From that time any deposit
you have paid is non- refundable.
If you need to cancel please contact us immediately.
For cancellations made up to 21 days before your date of arrival,
the deposit will be retained but can be used against a future booking
taken within 6 months of the cancellation. For cancellations made
after this time, or by failing to take up the booking without cancelling,
you will be liable for the total amount. For this reason we strongly
recommend that you take out cancellation insurance, which is inexpensive
and can be obtained from any good broker.
Check in
Your B & B accommodation is available normally from 4.00 pm
on the day of arrival. We would appreciate it if you could phone
or email on the morning of your arrival to give us some idea of
your arrival time so that there is someone to welcome you.
Check out
We ask that you please vacate your room by 11.00 am.
Check in
Self Catering Caravan is from 2pm. The rental week is from Saturday
to Saturday.
Check Out
We ask that you please vacate the caravan by 10.30am on the morning
of your departure.
Damages and Breakages
Please take care of our home and caravan. You are responsible and
liable for any breakages or damages which you cause to the accommodation
or its contents. Please report as soon as they occur especially
if you accidentally spill something – it’s much easier
to clean if we know what it is and act quickly. We do not normally
charge for breakages, but we reserve the right to charge for repair
or making good if the damage is significant.
Data
Some of the data gathered during the course of this booking may
be held on computer. We would like to hold this data after your
visit to be able to inform you of future offers. If you would prefer
us not to hold this information please let us know.
Liability
We do not accept liability for any damage, loss or injury to any
member of your party or any vehicles or possessions, unless proven
to be caused by a negligent act by ourselves or our employees whilst
acting in the course of their employment.
Non-Availability
We would only cancel your booking if your accommodation was unavailable
for reasons beyond our control. We would attempt to find you alternative
accommodation, however if this is not possible, or unacceptable
to you, then we would refund all monies paid by you. Our liability
will not extend beyond this refund. In addition, whilst we will
do our best to accommodate individual requests, we cannot always
promise to reserve the preferred choice of room.
Prices
The price for B & B includes accommodation and breakfast only.
The price for the caravan includes electricity, gas, water, bedding
and bed linen. The maximum of 6 people sleeping in the caravan must
not be exceeded. At this moment in time we are unable to take any
type of card payments. We reserve the right to change our prices
at any time, This does not affect bookings already made.
Pengelly is a non smoking establishment. Pets are
not permitted.
We look forward to welcoming you to Pengelly!
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